Privacy Policy

Welcome to Marcos. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website foodmarcos.click or use any of our food-related services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site immediately.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. This policy applies to all information collected through our website, as well as any related services, sales, marketing, or events.

1. Who We Are

Marcos is a food business operating in the United States. We are dedicated to providing exceptional food products and services to our customers. For all privacy-related inquiries, you may contact us using the details provided below:

2. Information We Collect

We collect information about you in a variety of ways to provide you with the best possible experience when using our website and services. The categories of information we may collect include the following:

2.1 Personal Information You Provide Directly

When you interact with our website, place an order, create an account, subscribe to our newsletter, or contact us for support, you may voluntarily provide us with personal information, including but not limited to:

• Full name — to identify you and personalize your experience.
• Email address — to send order confirmations, updates, and marketing communications.
• Phone number — for order coordination, delivery communications, and customer support.
• Mailing and delivery address — to fulfill food delivery orders and provide location-specific services.
• Payment information — such as credit card numbers, billing addresses, and other financial data necessary to process transactions. Note: We do not store full payment card details on our servers; this is handled by our certified third-party payment processors.
• Account credentials — username and password if you create an account on our platform.
• Dietary preferences and food allergies — to provide customized food recommendations and ensure your safety.
• Communications content — any messages, feedback, or inquiries you send to us through contact forms or email.

2.2 Automatically Collected Usage Data

When you visit our website, our servers and analytics tools automatically collect certain information about your interaction with our platform, including:

• IP address — to determine your approximate geographic location and for security purposes.
• Browser type and version — to optimize the display of our website for your device.
• Operating system — to improve compatibility of our web services.
• Pages visited and time spent — to understand how users navigate our site and which content is most relevant.
• Referring URLs — to understand how users find our website and from which sources.
• Clickstream data — records of the links you click and the actions you take on our website.
• Date and time of visits — to analyze peak usage times and patterns.
• Search queries — terms you enter into our website search function.

2.3 Device Information

We collect information about the devices you use to access our website, including:

• Device type (desktop, mobile, tablet)
• Device identifiers and advertising identifiers
• Screen resolution and display settings
• Mobile network information
• Hardware model and software version

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. Please refer to Section 9 of this policy for a detailed explanation of our cookie practices.

2.5 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your social accounts or interact with our social media presence)
• Third-party delivery partners and service providers
• Analytics providers and advertising networks
• Review and ratings platforms
• Payment processors and fraud prevention services

3. How We Use Your Information

We use the personal information we collect for a variety of business and operational purposes. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill food orders, including preparation and delivery coordination.
• Manage your account and provide account-related services.
• Communicate with you about your orders, deliveries, and reservations.
• Process payments and issue refunds where applicable.
• Provide customer support and respond to your inquiries, complaints, and feedback.
• Customize your experience based on dietary preferences and order history.

3.2 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers about our food products and services, where you have consented or where permitted by applicable law.
• Conduct contests, sweepstakes, and promotional activities.
• Display personalized advertisements on our website and third-party platforms based on your interests and browsing behavior.
• Notify you about new menu items, seasonal specials, and upcoming events.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any of our emails or by contacting us at [email protected].

3.3 Analytics and Website Improvement

• Analyze usage trends and patterns to improve our website functionality and user experience.
• Conduct research and analytics to better understand our customers' needs and preferences.
• Test new features, products, and improvements before full deployment.
• Monitor and analyze the effectiveness of our marketing campaigns.

3.4 Legal and Security Purposes

• Comply with applicable laws, regulations, and legal processes.
• Detect, prevent, and investigate fraud, security incidents, and other potentially prohibited or illegal activities.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, and safety of Marcos, our customers, and the public.
• Respond to legal claims and regulatory inquiries.

3.5 Business Operations

• Manage our business operations, including accounting, auditing, and tax compliance.
• Carry out business transactions such as mergers, acquisitions, or asset sales.
• Train our staff and improve our service quality standards.

4. Legal Basis for Processing

As a business operating in the United States, our data processing activities are governed primarily by applicable federal and state laws. We process your personal information based on the following legal grounds:

• Contractual necessity: Processing your data is necessary to fulfill orders, provide services, and perform our obligations to you.
• Legitimate business interests: We process data where necessary for our legitimate business interests, such as fraud prevention, improving our services, and direct marketing, provided these interests are not overridden by your privacy rights.
• Consent: Where required by law, we obtain your explicit consent before processing your data, particularly for marketing communications and certain cookie activities.
• Legal obligation: We process data when required to comply with applicable laws, regulations, and legal obligations.

5. Sharing Your Information With Third Parties

We do not sell your personal information to third parties. However, we may share your information with certain trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We may share your information with third-party vendors, service providers, and partners who perform services on our behalf, including:

• Payment processors: To securely process transactions and prevent fraud.
• Delivery and logistics companies: To coordinate the delivery of food orders to your location.
• Cloud hosting providers: To store and manage our website data securely.
• Email marketing platforms: To manage and send marketing communications.
• Analytics providers: Such as Google Analytics, to help us understand website usage.
• Customer support platforms: To manage customer inquiries and support tickets.
• Advertising networks: To deliver relevant advertisements based on your interests.

All service providers are required to use your personal information only as necessary to perform services on our behalf and are contractually obligated to maintain appropriate data security measures.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal requests, including:

• Complying with subpoenas, court orders, or other legal processes.
• Responding to requests from government authorities, regulators, or law enforcement agencies.
• Cooperating with investigations involving fraud, intellectual property violations, or other illegal activities.
• Protecting the rights, property, or safety of Marcos, our customers, or others.

5.3 Business Transfers

In the event that Marcos undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of such transaction. We will provide notice on our website if your data becomes subject to a different privacy policy as a result of such a transaction.

5.4 With Your Consent

We may share your information with other third parties when you have given us your explicit consent to do so, such as when participating in joint promotions or third-party loyalty programs.

6. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures to protect it from unauthorized access, use, disclosure, alteration, or destruction.

6.1 Security Measures We Implement

• Encryption: We use SSL/TLS encryption technology to protect data transmitted between your browser and our website.
• Secure servers: Our website and databases are hosted on secure servers with restricted access controls.
• Access controls: Only authorized personnel with a legitimate business need have access to personal data.
• Regular security audits: We conduct periodic assessments and audits of our security practices and systems.
• Payment security: We comply with Payment Card Industry Data Security Standards (PCI DSS) through our certified payment processors.
• Employee training: Our staff receive regular training on data protection and privacy best practices.
• Incident response: We maintain a data breach response plan to promptly address and remediate any security incidents.

7. Your Privacy Rights

Depending on your state of residence in the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 California Residents — CCPA/CPRA Rights

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the third parties with whom we share it.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to only what is necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different level of service because you exercised your privacy rights.

To submit a verifiable consumer request under the CCPA/CPRA, please contact us at [email protected]. We will respond to verified requests within 45 days, with possible extensions as permitted by law.

7.2 General Rights Available to All Users

Regardless of your state of residence, we offer all users the following privacy-related options:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we update or correct inaccurate information in your account.
• Deletion: You may request the deletion of your account and associated personal data, subject to certain legal retention obligations.
• Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Opt-out of marketing: You may opt out of receiving marketing communications at any time.
• Cookie preferences: You may manage your cookie preferences through our cookie consent tool or your browser settings.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: foodmarcos.click

We may need to verify your identity before processing your request. We will respond to all legitimate requests within the timeframes required by applicable law. There is no charge for making a request unless your request is clearly unfounded, repetitive, or excessive.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

After the applicable retention period expires, we will securely delete or anonymize your personal information. Anonymized data that can no longer identify you may be retained indefinitely for statistical and research purposes.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

9.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website remember your preferences, keep you logged in, and understand how you interact with the site. Cookies can be "session cookies" (deleted when you close your browser) or "persistent cookies" (remain on your device for a set period or until deleted).

9.2 Types of Cookies We Use

• Essential cookies: Necessary for the basic functioning of our website, including maintaining your session and processing orders.
• Performance and analytics cookies: Help us understand how visitors interact with our website, which pages are most popular, and where errors occur.
• Functional cookies: Remember your preferences, such as your language settings, saved cart items, and food preferences.
• Marketing and advertising cookies: Used to track your visits across websites and deliver relevant advertisements tailored to your interests.
• Third-party cookies: Set by external services we use, such as Google Analytics, social media platforms, and advertising networks.

9.3 Managing Your Cookie Preferences

You can control and manage cookies in the following ways:

• Browser settings: Most web browsers allow you to refuse or delete cookies through their settings. Please refer to your browser's help documentation for instructions.
• Opt-out tools: You can opt out of interest-based advertising through the Network Advertising Initiative (NAI) opt-out tool at optout.networkadvertising.org or the Digital Advertising Alliance (DAA) tool at optout.aboutads.info.
• Google Analytics opt-out: You can install the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features, such as placing orders or accessing your account.

10. Children's Privacy

Marcos does not knowingly solicit data from or market to children under 18 years of age. If you are under the age of 18, you are not permitted to use our website or services, create an account, or provide any personal information.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will take prompt action to remove the information.

This policy complies with the Children's Online Privacy Protection Act (COPPA), which governs the collection of personal information from children under 13 years of age in the United States. While our age minimum is 18, we take all precautions necessary to prevent the collection of data from minors of any age.

11. International Data Transfers

Marcos is based in the United States, and your information will be primarily stored and processed in the United States. However, some of our service providers and third-party partners may be located in, or operate from, other countries.

If your information is transferred outside of the United States, we take appropriate measures to ensure that such transfers comply with applicable privacy laws and that your information receives an adequate level of protection. These measures may include:

• Entering into data processing agreements with service providers that include standard contractual clauses.
• Ensuring that recipient countries provide adequate levels of data protection.
• Implementing additional technical and organizational safeguards as appropriate.

By using our website and services, you acknowledge that your personal information may be transferred to and processed in countries other than your own, and you consent to such transfers in accordance with this Privacy Policy.

12. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how companies should respond to DNT signals, and our website does not respond to DNT browser signals.

However, you can manage your tracking preferences through the cookie management tools described in Section 9 of this policy. California residents may also have additional rights under the California Online Privacy Protection Act (CalOPPA).

13. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, and other external resources. These third-party sites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices.

We encourage you to review the privacy policy of any third-party website you visit. The presence of a link on our website does not constitute an endorsement of that site or its privacy practices.

14. FTC Compliance and Consumer Protection

As a business operating in the United States, Marcos complies with the Federal Trade Commission Act (FTC Act) and all applicable FTC regulations governing unfair or deceptive practices. We are committed to maintaining transparent and honest data practices and ensuring that our privacy representations are accurate and truthful.

Our marketing and data practices comply with the CAN-SPAM Act governing commercial email communications, the Telephone Consumer Protection Act (TCPA) for phone and text communications, and all other relevant federal consumer protection laws.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website informing you of the changes.
• Where required by law, notify you by email or other appropriate means.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated policy.

16. How to File a Complaint

If you believe that we have not complied with this Privacy Policy or applicable data protection laws, we encourage you to first contact us directly so that we can attempt to resolve your concern.

16.1 Contact Us First

Please send your complaint or concern to:

• Email: [email protected]
• Website: foodmarcos.click

We will acknowledge your complaint within 5 business days and aim to provide a full response within 30 days.

16.2 Regulatory Complaints

If you are not satisfied with our response to your complaint, or if you believe your privacy rights have been violated, you may file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): If you believe we have engaged in unfair or deceptive practices, you may file a complaint with the FTC at ftc.gov/contact or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Residents — California Privacy Protection Agency (CPPA): If you are a California resident and believe your rights under the CCPA/CPRA have been violated, you may contact the California Privacy Protection Agency at cppa.ca.gov.
• State Attorney General: You may also file a complaint with your state's Attorney General office regarding violations of state consumer protection or privacy laws.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to responding to all privacy-related inquiries in a timely and transparent manner.